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Frequently Asked Questions

That depends on what test you take. The results of the antigen test will be received within 20 minutes. By a PCR test, you can choose when you want the results, within 24, 12, 4 or 2 hours.

You can change an appointment telephonic. Cancel: You can cancel your appointment via the link we sent in the confirmation email. If you cancel up to 24 hours before your appointment, there will be a 100% refund. If you cancel outside this period, there will be no refund.

Yes, the travel certificates we provide are internationally recognized.

No, that is not possible. You will receive a travel certificate that allows you to enter a country. You cannot link the travel certificate to the Corona check app.

A valid travel document. Please note: a driver's license is not sufficient!

You will receive the (travel) certificate in English by email. This contains all the necessary information to enter a country. Our certificates are therefore suitable for international travel.

You will receive your test results and international travel certificate in your mailbox.

You can pay via Ideal, Credit Card, Bancontact, Przelewy24, KBC/CBC Payment Button, Belfius Pay Buttom or you can pay in cash at our location.

You will receive your money within 7 business days.

Yes, we are open 365 days a year!

The appointment confirmation may have ended up in the junk e-mail. Always check your junk mailbox and/or spam. Can't find an appointment confirmation here either? Please contact us

Each country has its own rules regarding the validity of a test result. Usually it happens that a test is valid for a maximum of 72 hours. This applies from the moment of test taking. Always check the requirements of the country of your destination yourself. Note: The number of hours that the test is valid is counted from the moment you took the test, so NOT from the moment you receive the test result. The result of your test is a snapshot. It indicates whether you have the coronavirus at the time of testing. So always adhere to the guidelines of the RIVM, even in the event of a negative test result.

Each destination has different rules and they are constantly being adjusted. We therefore always recommend checking the latest status via the Netherlands Worldwide website. Here you can easily see all requirements per country.

The rules regarding testing and the validity of the travel certificate are quite often adjusted by the destination country. It is therefore important that you keep a close eye on this yourself. If the rules have changed and you want to change/cancel your appointment, you can take these steps:

• Cancel your appointment with the link sent in the appointment confirmation. Did you book by phone and did not receive an email? Check your SPAM inbox or contact us by phone on 0850600495
• Book a new appointment with the test required at the destination country

Yes, all PCR tests for the coronavirus are RT-PCRs. RT stands for Reversed Transcription. Because a PCR requires double-stranded genetic material and the coronavirus is an RNA virus, the single-stranded RNA must first be converted into double-stranded material. This process is called Reversed Transcription. This is also stated on the certificate.